Refund Policy

Withdrawal of Purchase (Full Refund)

Under the Act on the Consumer Protection in Electronic Commerce of Korea, you may request a full refund (withdrawal of purchase) of purchased Moondust within 7 days of the payment date if it has not been used.

If Partially Used

If part of the purchased Moondust has already been used, we refund the remaining balance, excluding the amount used. The used portion is not refunded.

Time-Limited Passes (Unlimited Passes)

Unlimited passes are fully refundable before use begins. After use begins, we refund the amount corresponding to the remaining period of the total term, calculated pro rata by day. Passes whose term has fully elapsed are not refundable.

Moondust Validity Period

Moondust purchased through web payment is valid for 1 year from the top-up date. Free Moondust (attendance, events, bonuses) is valid for a period set by the Service within 1 year from the date it is granted; currency past its validity period expires and is not refundable. The usage period and refundable period of Moondust purchased through web payment do not exceed 1 year from the payment date.

Moondust purchased through in-app payment on an app marketplace (App Store, Google Play) has no expiration date and never expires.

No Transfer

Purchased Moondust and passes can be used only on the account that paid for them, and may not be transferred, sold, or lent to other users or exchanged for cash.

Non-Refundable Cases

• Moondust already used (spent)
• Moondust and bonuses granted free of charge through attendance, referrals, events, etc.
• Top-ups more than 7 days after the payment date (withdrawal is limited due to the nature of the content)
• Moondust that has expired after its validity period (1 year from the top-up date for web top-ups)
• Currency confirmed to have been earned or purchased by fraudulent means

How to Request a Refund

1. Request a refund through “Keeper chat” in the app or at official@wolha.app.
2. We process it after verifying your identity and your payment and usage history.
3. Refunds are, in principle, made by canceling the original payment method; if that is not possible, we refund to a bank account.
4. Refunds for products purchased through in-app payment on an app marketplace (App Store, Google Play) follow that marketplace’s refund procedure.

Processing Time

Once a refund request is approved, it is processed within 3–5 business days. Depending on the card issuer or payment processor, it may take additional time for the refund to be reflected.

Payments by Minors

If a minor made a payment without the consent of a legal guardian, the legal guardian may cancel that payment. Verification of both the user and the legal guardian is required.

Contact

Refund and payment inquiries: “Keeper chat” in the app, or official@wolha.app