Account & Data Deletion

Delete It Yourself in the App

Anyone can delete their account directly in the Wolha app (or on the web).

1. After logging in, go to My Page from the bottom menu
2. Tap the “Delete account” button at the very bottom of the screen
3. Read the deletion notice and retention exceptions, enter the confirmation text, and select the final delete button

Request by Email

If you cannot sign in, you can ask about account deletion from the email address you registered with. Identity verification may be required; you do not need to send your password or payment details. official@wolha.app

Data That Is Deleted

When you delete your account, the following data is permanently deleted.

• Account information (email, nickname, social login identifier)
• Chat history and relationship data (affinity, etc.)
• Characters you created
• Currency you hold (Moondust) and earning/referral history
• Other personal data such as your profile and persona

Retention Period

Once you give final confirmation, deletion of your account and its linked chats, characters and profile is processed and cannot be reversed. However, not every record and copy is deleted at the same time.

Transaction records and some usage and error analytics records may remain after their account link is removed. Hashes of email addresses and social sign-in identifiers are also retained to prevent abuse of new-account benefits. These records are not all treated as anonymous data.

Image copies, records sent to external services, and provider logs and backups follow separate cleanup and retention processes. See the Privacy Policy for records subject to legal retention and retention information, and use the email above to ask about further deletion. We do not promise that every copy is deleted immediately at the same time.

Contact

Account and data deletion inquiries: “Keeper chat” in the app, or official@wolha.app